The Bikerack Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

We aim to get your order dispatched where possible within a 24 hour period so you can expect 2 to 3 working days from time of order to delivery anywhere in Ireland. Upon shipping of your order we will provide you with tracking details via email. If there is any issues that will cause delay we will contact you and offer you an alternative or refund if you do not wish to wait. We ship using Fastway and TNT who offer a very reliable service Europe wide
Customer Service Policy

Customer Service Policy

The Bikerack is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.
Exchange Policy

Exchange Policy

As the purchaser you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. You must contact us before the 14 days expire. You will be responsible for the cost of returning the goods. An indication of this cost can be gleaned from the shipping fees originally charged to you.

If the purchase you wish to cancel is a service (e.g. a bike maintenance service, a bike holiday) you have 14 days from the date of the purchase to contact The Bikerack direct, unless the service was scheduled within 14 days of you making the purchase. If this is the case at least one hour’s notice must be given (via email or telephone) to, and acknowledged by, The Bikerack.

Click and Collect Policy

Click and Collect Policy

We require photo ID upon collection
Currency

Currency

All transactions are processed in € inc VAT
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@bikeexchange.ie.